DELIVERY & HANDLING

USUALLY DELIVERED WITHIN 14 BUSINESS DAYS

Fulfilment Time:

Orders placed are picked and packed for dispatch from our warehouse within 5 business days.

Once your order is in transit you will receive an order shipment email.

Delivery Time:

We dispatch your order via Australia Post Standard Parcel Post from Melbourne. Please allow 7 to 10 business days for Delivery. 

DELIVERY & RETURN RATES

AUSTRALIA:

Standard Delivery

Standard Delivery via Australia Post Parcel Post is $14.95 for all orders. 

Price includes FREE return of one return shipment and FREE delivery of one exchange order. Return labels for additional refunds and exchanges are $9.00.

Return Labels

One FREE Return Label per order for approved refund and exchange returns is provided upon request via our returns portal. Return labels for refunds and additional return labels for exchanges are $9.00. All returns remain the responsibility of the purchaser until received by Jaggad. Refer to delivery rates above for cost of return labels and exchange delivery fees. Only returns lodged and approved via our returns portal can accepted.

PAYMENTS

Jaggad accept the following methods of payment:

• Visa
• MasterCard
• PayPal
• Afterpay

RETURNS

At Jaggad we want to ensure you are 100% happy with your purchase. In addition to your Consumer Guarantees, should you change your mind for any reason we will happily refund or exchange your purchase providing the following conditions have been met:

• The items are not designated "FINAL SALE" at time of purchase
• The items are returned within 30 days of receiving your order
• Items purchased between November 15 and December 27 have up to 60 days to be returned
• Items must be in original condition as purchased with no personalisation
• All original labels/tickets are attached
• Garments must not have been worn
• Please note for hygiene reasons underwear are final sale only. No returns/refunds/exchanges/store credit unless faulty

Exchanges are permitted on variants of a similar in stock style subject to JAGGAD's discretion.

Any amount refunded will be the effective price paid when purchasing the garment excluding delivery. For items purchased as multi-buy or discounted bundle (eg 2 items for $200) the discount value will applied to each item on a pro-rata value basis across the entire order. For items received as a bonus or complimentary item, they must also be returned with the respective qualifying item or items in order for a full refund to be applied or instead a discretionary discount may be applied. If you have any questions or based on individual circumstances would like a review of your refund amount under this policy, please contact Jaggad Customer Service after your initial refund has been applied. Refund corrections for partially refunded orders will be based on fair play approach by comparing the remainder of items not refunded with the original order terms ie what would have been charged for the remainder of items if only those items were purchased originally, taking into account any qualifying minimum order values and free delivery thresholds.

Please note refunds or exchanges are not available on any product that has been personalised, unless the product is faulty.

In order to return an item please follow these simple steps:

1. Click on our return portal below
2. Select the items you’d like to return
3. Choose your method of return
4. Download your return label
5. Package up your items in their original condition with tags still attached
6. Post the item back to us via any Australia Post Office, and retain your proof of postage receipt.