STANDARD DELIVERY - USUALLY DELIVERED WITHIN 14 BUSINESS DAYS

Fulfilment Time:

Orders placed are picked and packed for dispatch from our warehouse within 5 business days.

Once your order is in transit you will receive an order shipment email.

Delivery Time:

We dispatch your order via Australia Post Standard Parcel Post from Melbourne. Please allow 7 to 10 business days for Delivery. 

AUSTRALIA:

Standard Delivery

Standard Delivery via Australia Post Parcel Post is $14.95 for all orders. 

Price includes FREE return of one return delivery and FREE delivery of one exchange order. Return labels for additional refunds and exchanges are $9.95.

Return Labels

One FREE Return Label per order for approved refund and exchange returns is provided upon request via our returns portal. Return labels for refunds and additional return labels for exchanges are $9.95. All returns remain the responsibility of the purchaser until received by Jaggad. Refer to delivery rates above for cost of return labels and exchange delivery fees. Only returns lodged and approved via our returns portal can be accepted.

Jaggad accept the following methods of payment:

• Visa
• MasterCard
• PayPal
• Afterpay

At Jaggad we want to ensure you are 100% happy with your purchase. In addition to your Consumer Guarantees, should you change your mind for any reason we will happily refund or exchange your purchase providing the following conditions have been met:

• The items are not designated "FINAL SALE" at time of purchase
• The items are returned within 30 days of receiving your order
• Items purchased between November 15 and December 27 have up to 60 days to be returned
• Items must be in original condition as purchased with no personalisation
• All original labels/tickets are attached
• Garments must not have been worn
• Please note for hygiene reasons underwear and socks are final sale only. No returns/refunds/exchanges/store credit unless faulty

 RETURNS PORTAL

Exchanges are permitted on variants of a similar in stock style subject to JAGGAD's discretion.

Any amount refunded will be the effective price paid when purchasing the garment excluding delivery. For items purchased as multi-buy or discounted bundle (eg 2 items for $200) the discount value will applied to each item on a pro-rata value basis across the entire order. For items received as a bonus or complimentary item, they must also be returned with the respective qualifying item or items in order for a full refund to be applied or instead a discretionary discount may be applied. If you have any questions or based on individual circumstances would like a review of your refund amount under this policy, please contact Jaggad Customer Service after your initial refund has been applied. Refund corrections for partially refunded orders will be based on fair play approach by comparing the remainder of items not refunded with the original order terms ie what would have been charged for the remainder of items if only those items were purchased originally, taking into account any qualifying minimum order values and free delivery thresholds.

Please note refunds or exchanges are not available on any product that has been personalised, unless the product is faulty.

In order to return an item please follow these simple steps:

1. Click on our return portal below
2. Select the items you’d like to return
3. Choose your method of return
4. Download your return return label
5. Package up your items in their original condition with tags still attached
6. Post the item back to us via any Australia Post Office, and retain your proof of postage receipt.

All returns remain the responsibility of the purchaser until received by Jaggad. Refer to delivery rates above for cost of return labels and exchange delivery fees. Only returns lodged and approved via our returns portal can be accepted.

For any items missing from your delivery, please contact customer service for investigation.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

FAULTY GOODS & ITEMS NOT AS DESCRIBED

The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from Jaggad.com is faulty or not as described please return it for a full refund including delivery or exchange using our Returns Portal. Please note return label fees and exchange delivery fees dot not apply for faulty goods. 

#TeamJaggad gift vouchers can be purchased to send to your family and friends. If you are after a last minute gift for a valued family member or friend why not purchase an on-line gift voucher.

HOW DO I USE THE GIFT VOUCHER?

Every gift voucher will have a unique code on it. When you are checking out and paying for the garments you have chosen, you will be asked to enter the code and the value of the gift voucher will be deducted from the purchase price.

If you have any questions on the gift vouchers please email hello@jaggad.com

Team Jaggad have gone to great lengths to ensure the sizing is very consistent throughout the entire range.

Please see the body measurements size guide below. Also, please pay attention to the models in the photographs as we have listed their measurements, height and weight.

If you have any specific questions on sizing please email hello@jaggad.com

HOW TO MEASURE

1 – CHEST

Measure straight around the fullest part of the chest, arms down.

2 – WAIST
Measure around the narrowest point.

3 – HIP
Stand with feet together and measure around the fullest point of the hip, keeping the tape parallel to the floor.

4 – THIGH
Widest part of the thigh, which varies per person.

CHOOSING THE RIGHT SIZE

In cases where your body measurements are between two sizes, go with the smaller size for a tighter fit and the larger size for a looser fit.

Bottom fit: If your body measurements for hip and waist result in two different suggested sizes, order the size from your hip measurement.

Top fit: If your body measurements for chest and waist result in two different suggested sizes, order the size from your chest measurement.