Frequently Asked Questions
SHIPPING & HANDLING
PRIORITY SHIPPING - DELIVERED WITHIN 7 BUSINESS DAYS
Orders placed are picked and packed ready for dispatch from our warehouse within 3 full business days.
Once your order is in transit you will receive an order shipment email.
We dispatch your order via Australia Post Express Post from Melbourne and promised delivery times (in business days) then apply for all areas as below:
|NSW, ACT||2 Days||3 - 4 Days|
|QLD||3 Days||3 - 4 Days|
|SA||2 Days||3- 4 Days|
|TAS||2 Days||3 - 4 Days|
|VIC||2 Days||3 - 4 Days|
|WA||3 Days||3 - 4 Days|
|NT||3 Days||3 - 4 Days|
The COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to Australia Post delivery operations. Express Post parcels are still prioritised during these periods but these additional measures at sorting centres may still result in some delays.
STANDARD SHIPPING - USUALLY DELIVERED WITHIN 14 BUSINESS DAYS
Orders placed are picked and packed for dispatch from our warehouse within 5 business days.
Once your order is in transit you will receive an order shipment email.
We dispatch your order via Australia Post Standard Parcel Post from Melbourne. Please allow 7 to 10 business days for Delivery.
Priority Shipping via Australia Post Express Post is $14.95 for all orders. Price includes FREE return label and instant FREE priority shipping of exchange items.
Standard Shipping incl. FREE Returns via Australia Post Parcel Post is $11.95 for all orders. Price includes FREE return label and instant FREE standard shipping of exchange items.
Jaggad accept the following methods of payment:
XMAS PERIOD RETURNS
Subject to other conditions below, items purchased from November 5 2021 until December 13 2021 can be returned up to 60 days after receiving your item.
All return products must be in new and unused condition, with swing tickets and hygiene stickers attached.
Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
ALL OTHER ITEMS:
At Jaggad we want to ensure you are 100% happy with your purchase. In addition to your Consumer Guarantees, should you change your mind for any reason we will happily refund or exchange your purchase providing the following conditions have been met:
- The items are returned within 30 days of receiving your order
- Items must be in original condition as purchased with no personalisation
- All original labels/tickets are attached
- Garments must not have been worn
Exchanges are permitted on variants of a similar in stock style.
Any amount refunded will be the effective price paid when purchasing the garment excluding shipping. For items purchased as multi-buy or discounted bundle (eg 2 items for $200) the discount value will applied to each item on a pro-rata value basis across the entire order. For items received as a bonus or complimentary item, they must also be returned with the respective qualifying item or items in order for a full refund to be applied or instead a discretionary discount may be applied. If you have any questions or based on individual circumstances would like a review of your refund amount under this policy, please contact Jaggad Customer Service after your initial refund has been applied. Refund corrections for partially refunded orders will be based on fair play approach by comparing the remainder of items not refunded with the original order terms ie what would have been charged for the remainder of items if only those items were purchased originally, taking into account any qualifying minimum order values and free shipping thresholds.
Please note refunds or exchanges are not available on any product that has been personalised, unless the product is faulty.
In order to return an item please follow these simple steps:
- Click on our return portal below
- Select the items you’d like to return
- Choose your method of return
- Download your return shipping label
- Package up your items in their original condition with tags still attached
- Post the item back to us via any Australia Post or your nearest Parcel Point
All returns remain the responsibility of the purchaser until received by Jaggad. Refer to delivery rates above for cost of return labels and exchange shipping fees.
For any items missing from your shipment, proceed with return process, choose the items that were not received and select "Missing Parts" as your reason. Select the "Exchange" return method and enter "Items not received" in exchange comment box. The refund approval will be pending but we will contact you with a solution to arrange re-shipping of replacement items.
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.
Please note, due to COVID-19 health protocols, there is a currently a 7 day quarantine on all returned items received at our warehouse. Please allow up to 14 calendar days once the item is received to process the refund.
FAULTY GOODS & ITEMS NOT AS DESCRIBED
The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
If you believe that a product that you have purchased from Jaggad.com is faulty or not as described please return it for a full refund including shipping or exchange using our Returns Portal. Please note return label fees and exchange shipping fees dot not apply for faulty goods.
Team Jaggad have gone to great lengths to ensure the sizing is very consistent throughout the entire range.
Please see the chart below for measurements. Also, please pay attention to the models in the photographs as we have listed their measurements, height and weight.
If you have any specific questions on sizing please email firstname.lastname@example.org
Women's: all measurements in cm.
|Bra Cup Size||A||B||C||D||DD||E||F|
Girl's: all measurements in cm.
How to Measure
1 – CHEST
Measure straight around the fullest part of the chest, arms down.
2 – WAIST
Measure around the narrowest point.
3 – HIP
Stand with feet together and measure around the fullest point of the hip, keeping the tape parallel to the floor.
4 – THIGH
Widest part of the thigh, which varies per person.
Choosing the right size
In cases where your body measurements are between two sizes, go with the smaller size for a tighter fit and the larger size for a looser fit.
Bottom fit: If your body measurements for hip and waist result in two different suggested sizes, order the size from your hip measurement.
Top fit: If your body measurements for chest and waist result in two different suggested sizes, order the size from your chest measurement.
#TeamJaggad gift vouchers can be purchased to send to your family and friends. If you are after a last minute gift for a valued family member or friend why not purchase an on-line gift voucher. If it’s a physical gift you want to send to someone, you can also purchase a gift voucher that Jaggad will wrap and send to the address provided.
How do I use the Gift Voucher?
Every gift voucher will have a unique code on it. When you are checking out and paying for the garments you have chosen, you will be asked to enter the code and the value of the gift voucher will be deducted from the purchase price.
If you have any questions on the gift vouchers please email email@example.com