Refund policy

Returns Policy

 

At Jaggad we want to ensure you are 100% happy with your purchase. In addition to your Consumer Guarantees, should you change your mind for any reason, we will happily refund or exchange your purchase providing the following conditions have been met:

• The items are not designated "FINAL SALE" at the time of purchase
• The items are returned within 30 days of receiving your order
• Items must be in original condition as purchased, with no personalisation
• All original labels/tickets are attached
• Garments must not have been worn
• Please note that for hygiene reasons, underwear and socks are final sale only.
• No returns/refunds/exchanges/store credit unless faulty
  

Any amount refunded will be the effective price paid when purchasing the garment, excluding delivery. For items purchased as multi-buy or discounted bundle (eg 2 items for $200) the discount value will be applied to each item on a pro-rata value basis. For items received as a bonus or complimentary item, they must also be returned with the respective qualifying item or items in order for the appropriate refund to be applied.

In order to return an item, please follow these simple steps:

1. Click on our return portal 
2. Select the items you’d like to return
3. Download your return shipping label.
4. Package up your items in their original condition with tags still attached
5. Post the item back to us via any Australia Post or your nearest Parcel Point.

 

All returns remain the responsibility of the purchaser until received by Jaggad.

If your original item was purchased at a discount that is no longer available, then no problem, simply contact us at hello@jaggad.com and we will arrange for your new order to be partially refunded for the difference.

For any items missing from your shipment, proceed with the return process, choose the items that were not received and select "Missing Parts" as your reason. Select the "Exchange" return method and enter "Items not received" in the exchange comment box. The refund approval will be pending but we will contact you with a solution to arrange re-shipping of replacement items.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

 

Faulty Goods & Items Not As Described

The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from Jaggad.com is faulty or not as described please return it for a full refund including shipping or exchange using our Returns Portal.