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At Jaggad we want to ensure you are 100% happy with your purchase. In addition to your Consumer Guarantees, should you change your mind for any reason we will happily refund or exchange your purchase providing the following conditions have been met:
Exchanges are permitted on variants of a similar in stock style subject to JAGGAD's discretion.
Any amount refunded will be the effective price paid when purchasing the garment excluding shipping. For items purchased as multi-buy or discounted bundle (eg 2 items for $200) the discount value will applied to each item on a pro-rata value basis across the entire order. For items received as a bonus or complimentary item, they must also be returned with the respective qualifying item or items in order for a full refund to be applied or instead a discretionary discount may be applied. If you have any questions or based on individual circumstances would like a review of your refund amount under this policy, please contact Jaggad Customer Service after your initial refund has been applied. Refund corrections for partially refunded orders will be based on fair play approach by comparing the remainder of items not refunded with the original order terms ie what would have been charged for the remainder of items if only those items were purchased originally, taking into account any qualifying minimum order values and free shipping thresholds.
Please note refunds or exchanges are not available on any product that has been personalised, unless the product is faulty.
In order to return an item please follow these simple steps:
All returns remain the responsibility of the purchaser until received by Jaggad. Refer to delivery rates above for cost of return labels and exchange shipping fees. Only returns lodged and approved via our returns portal can accepted.
For any items missing from your shipment, please contact customer service for investigation.
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.
The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
If you believe that a product that you have purchased from Jaggad.com is faulty or not as described please return it for a full refund including shipping or exchange using our Returns Portal. Please note return label fees and exchange shipping fees dot not apply for faulty goods.